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AVAILABILITY
Is Pegasus Broadband available in my area?
SERVICES
How fast will my Internet connection be?
Is there a limit to how much I can use my Internet connection?
COMPATIBILITY
Will I need a phone line to connect to the Internet?
Are Macintosh computers compatible with Pegasus Broadband?
Can I use any Internet browser with Pegasus Broadband?
Can I use other ISPs (such as AOL) with Pegasus Broadband?
Can I use any email program with Pegasus Broadband?
Will my connection be fast enough for on-line multi-player games?
Will any ports or Internet sites be blocked?
AFFORDABILITY
What do you mean by "no hidden costs or mystery fees"?
Do I have to buy any equipment?
TECHNOLOGY
Do I have to install any software?
What is the relationship between Pegasus Broadband and Motorola and Navini Networks?
Is Pegasus Broadband a DHCP (Dynamic Host Configuration Protocol) or a fixed IP (Internet Protocol)
What will the limits be, if any, for the size and speed of FTP downloads?
AVAILABILITY
Is Pegasus Broadband available in my area?
Click here to determine if we currently serve your community or town. If not, check back often, since we're one of the fastest growing Internet service providers in Texas and continually expanding the areas we serve!
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SERVICES
How fast will my Internet connection be?
We offer a number of easy-to-understand plans, with various download speeds. Click here for plan information in your area.
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Is there a limit to how much I can use my Internet connection?
No. Pegasus Broadband high-speed Internet service is always on! And you have unlimited usage every month!
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COMPATIBILITY
Will I need a phone line to connect to the Internet?
No. There are no phone lines required to use Pegasus Broadband, and your service is always connected—with no busy signals or slow dial-up modems!
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Are Macintosh computers compatible with Pegasus Broadband?
Yes. Any computer with an Ethernet port/adapter is able to connect to the Pegasus Broadband system.
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Can I use any Internet browser with Pegasus Broadband?
Yes. All of the major browsers function properly with Pegasus Broadband.
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Can I use other ISPs (such as AOL) with Pegasus Broadband?
Yes. Customers can access AOL through the Internet under the "Bring your own provider" program. However, Pegasus Broadband will not phone support for AOL, MSN, or any other provider's software.
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Can I use any email program with Pegasus Broadband?
Yes. All major email programs work with Pegasus Broadband.
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Will my connection be fast enough for on-line multi-player games?
Yes. The average ping time is under 90ms. These times may vary, depending on distance to the transmitting tower and environmental conditions.
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Will any ports or Internet sites be blocked?
No. Pegasus Broadband DOES reserve the right, however, to block any ports that it deems necessary in order to ensure network performance. An example would be a virus that spreads itself via a non-standard TCP/IP port.
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AFFORDABILITY
What do you mean by "no hidden costs or mystery fees"?
Most Internet Service Providers inundate their customers with "extra" costs that don't show up until the bill comes in! At Pegasus Broadband, we're upfront about our costs—and best of all, we're affordable, offer great high-speed service, and only charge a low activation fee followed by even lower monthly fees and local taxes. That's it!
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Do I have to buy any equipment?
No. Pegasus Broadband provides you with the necessary receiver equipment.
However, if your computer does not currently have an Ethernet port, non-standard
installation is required. If you wish to purchase accessories (i.e., routers,
batteries, etc.) you will be required to pay for such equipment.
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TECHNOLOGY
Do I have to install any software?
No. The only software needed is a Web browser and a standard email package, which you probably already have on your computer. We suggest Internet Explorer and Outlook Express, but any standard software packages will work.
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What is the relationship between Pegasus Broadband
and Motorola?
Pegasus Broadband is committed to providing you with the most affordable
and reliable service possible. That's why we've teamed up with some of the
best technology providers in the industry. All of our services run through
Motorola technology - a name you can count on!
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Is Pegasus Broadband a DHCP (Dynamic Host Configuration Protocol) or a fixed IP (Internet Protocol) address?
Our Residential plans are provided through DHCP. Our Small Business plans are provided through a fixed IP.
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What will the limits be, if any, for the size and speed of FTP downloads?
As with any Internet connection, the limitations will vary depending upon the content being downloaded as well as where the content is being downloaded from. Pegasus Broadband cannot be responsible for networks outside of its own.
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What is the latency of the connection?
Latency will typically be less than 90ms. These times may vary depending on distance to the transmitting tower and environmental conditions.
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BILLING
How can I make my monthly payment?
Pegasus Broadband accepts a valid credit/debit card for automatic and convenient bill pay without late charges.
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